Return & Refund Policy

Last updated: October 29, 2026

Thank you for shopping with Shears Direct Grooming. This policy explains our requirements for returns, refunds, and exchanges, including how we handle personalized products and concerns about damaged, defective, or incorrect items.

Change-of-Mind Returns

We accept eligible change-of-mind returns within 30 calendar days of delivery.

Change-of-mind returns include situations where you no longer want an item, ordered the wrong product or size, or prefer a different model.

Products must be unused and in their original condition to qualify. They must include their original packaging, accessories, and any other components supplied with the purchase.

You may carefully inspect an item, but it must not have been used for cutting, grooming, or any other intended purpose. Items showing signs of use, wear, customer-caused damage, or alterations are not eligible for a change-of-mind return.

Used products are not eligible for change-of-mind refunds, exchanges, or store credit.

These requirements do not prevent you from reporting a defect or requesting a remedy for an item that arrived damaged, was supplied incorrectly, or does not match its description.

How to Request a Return

Contact us before sending merchandise back:

Email: info@shearsdirect.com
Phone: (561) 557-6385

Please provide your order number, the name and email address used for the purchase, the item you wish to return, and the reason for your request. We may request photographs to help assess the item’s condition or understand a reported problem.

Our team will review your request and provide return instructions. Please contact us within the applicable return period and follow the instructions provided.

Return authorization allows us to receive and inspect your item. It does not guarantee approval of a change-of-mind refund if the item does not meet this policy’s requirements.

Restocking Fee

Approved change-of-mind returns for a refund are subject to a 20% restocking fee.

The fee is calculated using the amount paid for the returned merchandise after discounts and before tax. It will be deducted from your merchandise refund. Applicable tax adjustments will be calculated as required by law.

The restocking fee does not apply to refunds for confirmed defects, damage present on arrival, incorrect items supplied by us, or other circumstances where charging the fee is prohibited by law.

Items Not Eligible for Change-of-Mind Returns

The following items are not eligible for change-of-mind returns or exchanges:

• Products that have been used, altered, or damaged after delivery.
• Products engraved or otherwise personalized at your request.
• Items listed as parts.
• Items clearly identified as final sale or otherwise ineligible for returns at the time of purchase.

A promotional or discounted price alone does not make an item nonreturnable unless it was identified as final sale or excluded from returns.

These exclusions do not remove any applicable warranty rights or legal remedies for defective, damaged, incorrectly supplied, or materially misdescribed products.

Engraved & Personalized Products

Products personalized at your request, including custom engraving of names, initials, logos, or artwork, are not eligible for change-of-mind returns or exchanges.

Please review your personalization details carefully before placing your order, including spelling, artwork, placement instructions, and selected options.

If we make a personalization error that differs from your submitted instructions or approved proof, contact us so we can review the issue and arrange an appropriate resolution.

If the personalization accurately matches the information you submitted or approved, a later preference change or customer-submitted spelling error does not qualify for a change-of-mind return.

Exchanges

We offer a one-time exchange of one eligible item per order within 30 calendar days of purchase.

The item must be unused, in its original condition, and otherwise eligible under this policy. Engraved, personalized, final-sale, and other excluded products do not qualify for change-of-mind exchanges.

Please note that the exchange period is measured from the purchase date, while the refund-return period is measured from the delivery date.

Exchanges are subject to product availability. If the replacement item costs more, you must pay the difference before it ships. If it costs less, the difference will be issued as store credit.

Exchange credits cannot be combined across separate orders or accounts and will be applied to the original purchasing account.

Customers are responsible for shipping the original item to us. Shears Direct Grooming covers standard shipping of the approved exchange item back to the customer within the United States.

Replacement arrangements for defective or incorrectly supplied products are handled separately and are not restricted by this change-of-mind exchange limit.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns and exchanges. These return postage costs are not reimbursed.

Free shipping on your original order does not include a prepaid change-of-mind return label.

Please package products securely to prevent damage in transit. We recommend a trackable shipping service and retaining your shipping receipt until the return has been resolved.

If your request concerns a damaged, defective, or incorrect item, contact us before purchasing return postage. We will provide instructions and explain the applicable shipping arrangements.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and contact us as soon as reasonably possible if an item arrives damaged, appears defective, is incorrect, or materially differs from its description.

Include your order number, a description of the issue, and photographs when available. For shipping damage, please retain the packaging so we can review the issue and assist with any carrier investigation.

Stop using an item that appears damaged or unsafe.

We will review the circumstances and arrange an appropriate repair, replacement, refund, or other remedy consistent with the applicable warranty and your legal rights.

The unused-only requirement and change-of-mind exclusions do not automatically disqualify a valid defect or warranty claim. Discovering a defect after using a product does not, by itself, remove your rights.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund is approved.

Approved refunds will be issued promptly to the original payment method where possible. Your bank or payment provider may require additional time to post the credit.

For eligible change-of-mind returns, the merchandise refund will reflect the amount actually paid after discounts, less the applicable 20% restocking fee.

If a change-of-mind return is declined because the item is used or otherwise ineligible, we will explain the reason and contact you about returning the item to you. Used items will not be converted into store credit as an alternative to an ineligible change-of-mind refund.

Any refund required by law will be handled within the applicable legal timeframe.

Warranty & Repair Requests

Warranty and repair requests are separate from change-of-mind returns.

Any applicable written warranty is governed by its stated coverage, exclusions, and claim procedures, together with rights provided by law.

The 30-day change-of-mind return period does not shorten a longer applicable warranty or any nonwaivable legal right.

Contact our team for assistance with a product concern or to discuss sharpening, servicing, or repair options.

Order Cancellations

Contact us immediately if you need to cancel an order.

We will make reasonable efforts to accommodate cancellation requests before shipment or the start of engraving or other personalized work. Once personalization has begun or an order has shipped, cancellation may no longer be possible.

These limitations do not override cancellation or refund rights provided by law.

Return Address

Please contact us for return instructions before shipping merchandise to:

Shears Direct Grooming
Returns Department
6917 Vista Parkway North, Suite 20
West Palm Beach, FL 33411
United States

Include your order number and any return documentation provided by our team.

Your Rights

This policy applies to purchases made through Shears Direct Grooming. Purchases made through another retailer or marketplace should be addressed through that seller’s return process, without limiting any applicable manufacturer warranty.

Nothing in this policy excludes or limits consumer rights or remedies that cannot legally be excluded or limited.

Changes to this policy apply to future purchases and will not retroactively reduce your rights for an existing order.

Questions?

For help with a return, refund, exchange, or product concern, please contact:

Shears Direct Grooming
Email: info@shearsdirect.com
Phone: (561) 557-6385
Customer Support Hours: Monday–Friday, 8:00 AM–4:00 PM Eastern Time